Shipping & Returns
Shipping Policy – Casa Virelli
Order Processing
At Casa Virelli, all orders are processed within 2 to 5 working days after purchase (excluding weekends and public holidays). Once your order has been dispatched, you will receive a confirmation email with tracking details.
Delivery Times
Estimated delivery times vary depending on your location:
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United Kingdom: 2–5 working days after dispatch
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European Union: 3–10 working days after dispatch
Please note that delivery times are estimates and may be affected by external factors such as courier delays, customs processing, or peak periods.
Shipping Costs
Shipping fees are calculated at checkout based on your delivery location and selected shipping method. Any applicable duties or taxes for EU deliveries will be clearly indicated where required.
Customs & Import Duties (EU Orders)
For orders shipped to the European Union, customs duties, VAT, or import taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer unless otherwise stated at checkout.
Tracking Your Order
Once your order is dispatched, you will receive tracking information via email, allowing you to monitor your delivery in real time.
Missed Deliveries
If a delivery attempt is unsuccessful, the courier may leave a card or contact you to rearrange delivery. It is the customer’s responsibility to ensure accurate shipping details are provided.
Delays
While Casa Virelli aims to deliver within the estimated timeframes, delays may occasionally occur due to circumstances beyond our control (e.g., weather, logistics disruptions, customs clearance).
Your Rights
This policy operates in accordance with applicable consumer laws, including:
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Consumer Contracts Regulations 2013 (UK)
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Consumer Rights Act 2015 (UK)
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Relevant EU consumer protection laws
Return & Exchange Policy – Casa Virelli
We want you to shop with confidence. Under the Consumer Contracts Regulations 2013 and applicable EU consumer protection laws, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason. To exercise this right, please notify us within this period and return the item within 14 days of cancellation.
Items must be returned unused, in their original condition and packaging, with proof of purchase. Refunds will be issued to the original payment method within 14 days of receiving the returned goods or proof of return. Please note that delivery charges are non-refundable unless the item is faulty or incorrect.
If your product is damaged, defective, or not as described, you are entitled to a repair, replacement, or full refund in accordance with the Consumer Rights Act 2015 and EU consumer rights directives. Please contact our customer support team as soon as possible so we can resolve the issue promptly.
For hygiene and safety reasons, certain items may not be eligible for return unless faulty. This does not affect your statutory rights.
We recommend using a tracked delivery service for returns, as we cannot be held responsible for items lost in transit. For further assistance, our customer service team is always here to help.